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Mobile App

Manage your account on the go with the spendwell mobile app.1
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Banking at your fingertips.

Manage your account when you need, from where you are, with the spendwell app. Quickly check your balance, view transactions, deposit checks, and much more. 
Download at the App Store

With the spendwell mobile app you can:
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Setup text alerts1

Stay on top of your account with low balance alerts or regularly scheduled balance updates.
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Send Money

Quickly & easily transfer funds to other spendwell accountholders without a fee. 
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Set up & Manage Goals

Seamlessly move money from your main account into a goal & save for something special.

FAQs

What types of account notifications can I receive?

You can receive text message and/or email alerts to stay informed about your spendwell account activity. You can receive alerts about the following:

  • Main account low balance alert – receive a notification when your balance drops below a threshold that you set.
  • Subaccount low balance alert – receive a notification when the balance in your Subaccount drops below a threshold that you set.
  • Funds added – receive a message when funds are added to your account. This includes funds that are added electronically such as a direct deposit or a federal tax refund.
  • Available balance – receive a regularly scheduled notification with your available balance. You can choose the frequency of how you want to receive this alert, whether it’s every day, every week, every two weeks or every month. You can also select a start date and end date.

How do I receive on-demand account updates via text for my spendwell account?

Text commands are an easy way to stay informed about your spendwell account using your mobile device*. Different from the text and email alerts listed above, text commands are a request for quick information sent via your mobile device. With text commands, you can send us a text with a pre-defined command, and we’ll respond with the requested information. See list of available commands below.

 

To start receiving text alerts, you must first ensure that your mobile phone number associated with your account is verified. To set up text commands, follow the steps below:

 

  1. Log in to your spendwell account and go to My Profile.
  2. Select Phone number, located under the Contact Information section.
  3. Confirm that the phone listed is the correct number.
  4. Check the box located under your mobile phone number and select Update.
  5. You will then be prompted to enter a 6-digit verification code that will be sent to your mobile device. Enter the code and select Verify and Finalize.
  6. You will receive a text confirmation right away. You are now ready to start using text alerts.

 

Text the following list of commands to 62029*:

  • Your current balance: BAL or BALANCE
  • History of transactions: HIST or HISTORY
  • Help with text notifications: HELP
  • Your goals balance: GOALS
  • Download the spendwell Mobile App*: APP

*Message and data rates may apply. Message frequency varies by account and preferences. Please note you can only opt in one mobile phone to receive text messages. You can text STOP to 62029 to cancel at any time.

Can subaccount users get on-demand information via text about their subaccount?

Yes. Subaccount users can get account information on-demand by using text alerts*. Subaccount users can send us a text with a pre-defined command, and we’ll respond with the requested information. See list of available commands, below.

 

To start receiving text alerts, subaccount users must first ensure that the mobile phone number associated with their subaccount is verified. To set up text commands, subaccount users must follow the steps below:

  1. Log into their spendwell subaccount and go to My Profile.
  2. Select Phone number, located under the contact information section.
  3. Confirm that the phone listed is the correct number.
  4. Check the box located under your mobile phone number and select Update.
  5. The subaccount user will then be prompted to enter a 6-digit verification code that will be sent to their mobile device. They enter the code and select Verify and Finalize.
  6. The subaccount user will receive a text confirmation right away. They are now ready to start using text alerts.

 

Subaccount users may text the following list of commands to 62029*:

  • Their current balance: BAL or BALANCE
  • History of transactions: HIST or HISTORY
  • Help with text notifications: HELP
  • Download the spendwell Mobile App*: APP

 

*Message and data rates may apply. Message frequency varies by account and preferences. Please note subaccount users can only opt in one mobile phone to receive text messages. Subaccount users can text STOP to 62029 to cancel at any time.

How do I cancel a payment?

You can cancel the payment only if it has not been accepted. To cancel the payment, log into your spendwell account and click or tap on View all transactions from your main account. Select the Send Money transaction and click or tap Cancel.

What are Goals?

As a spendwell® accountholder, you may set up goals, which can be used to put funds towards a specific purpose ─ whether you are setting funds aside for a family vacation, a large purchase, or even for a rainy day.

 

With goals, you can transfer funds from your main account available balance into the Goals. You can have up to six (6) goals. When you're ready to spend the funds in a Goal, simply transfer the funds back into your available balance. Moving funds in and out is simple and can be done anytime you want.

How do I set up Goals?

It’s easy to get started with goals! To create a new goal, simply follow the steps below. Remember you can have up to six (6) goals.

  1. Log into your spendwell account.
  2. On the Home screen, select Add Goal.
  3. Enter the name of your goal. You can also enter how much you want to set aside and a due date for your goal if you wish.
  4. Select Save new Goal to create your new goal.
  5. Next, select Transfer In to add funds to your goal from your main account. If you’d like to add funds later, go to Home or Logout.

How do I spend money from a Goal?

IMPORTANT: Funds cannot be spent directly from a Goal. To spend funds from a Goal, the funds must first be transferred back to your Main Account Available Balance. There are no limits on the number of times you can transfer funds from Goals to your Available Balance and there are no fees when you transfer funds.

 

To transfer funds from a Goal back to your Main Account, follow these steps:

  1. Log into your spendwell account.
  2. Go to Money In and select Transfer Money to Main Account. Or select the Goal from which you’d like to transfer funds from the Home screen and select Transfer Out.
  3. When you get to the Transfer money into main account screen, select the goal from which you’d like to transfer funds from the list. Enter the amount you’d like to transfer to your main account and select Transfer.
  4. Your funds will be added to your main account available balance right away. You will see a confirmation that the transfer has been completed, along with a transaction ID number for reference.

 

Will I get a card with Goals?

No. We do not send a card with goals. To spend funds in a goal, see the “How do I spend funds from a goal?” question above. Simply transfer funds from the goal back into your main account available balance to use the funds you set aside in the goal.

How do I set up or opt out of text or email alerts?

You can manage your text and email alert settings directly in My Profile.

 

  1. Log in to your spendwell account and go to My Profile.
  2. Select Notification Settings, located under the settings section.
  3. Under the Text and/or Email column, check the box next to each type of alert you wish to set up1. If you want to opt out of a text or email alert you are currently receiving, simply uncheck the appropriate box.
    • For balance alerts, enter the amount at which you’d like to get a notification if the balance drops below. For example, you would enter $10.00 if you’d like to receive an alert whenever the balance drops below $10.00. Please note that this is a required field and must be filled out in order to set up your alerts properly.
  4. Select Save Changes and your text and email alert settings will be updated.

Can Subaccount users set up their own text or email notifications?

Subaccount users can only set up email notifications to stay informed about their subaccount balance. These notifications are separate from any notifications you choose to receive about the subaccount as the main accountholder. Subaccount users can receive alerts about the following:

  • Low balance alert – receive a notification when their subaccount balance drops below a threshold that they set.
  • Available balance - receive a regularly scheduled notification with the Subaccount Available Balance. Subaccount users can choose the frequency of how they want to receive this alert, whether it’s every day, every week, every two weeks or every month. They can also select a start date and end date.

How do I send funds to another spendwell accountholder?

As a spendwell accountholder, you may send funds to other spendwell accountholders once you have email verified.

 

If you send funds to someone who is not a spendwell accountholder, then that person will receive email instructions on how to register for a spendwell account. Once they set up their spendwell account, they can begin to receive funds.

 

Follow these steps to send funds:

1. Log into your spendwell account.

2. Go to Money Out then select Send Money.

3. Select the contact you would like to send funds to or click or tap on Add contact to add a new contact.

4. Enter the amount you’d like to send and select Send.

We will notify you via email when the funds you sent has been accepted or cancelled.

How do I add funds to a Goal?

Funds can only be added to the goals by transferring funds from the main account available balance. There are no limits on the number of times you can transfer funds from your available balance into the goals and there are no fees when you transfer funds.

 

Follow these steps to add funds to a Goal:

  1. Log into your spendwell account.
  2. Go to Money Out and select Transfer out of main account. Or select the goal to which you’d like to add funds on the Home screen and select Transfer In.
  3. When you get to the Transfer out of main account screen, select the goal you’d like to add funds to by selecting it from the list. Enter the amount you want to transfer from your main account to the selected goal and select Transfer.
  4. Your funds will be transferred right away to your selected goal. You will see a confirmation that the transfer has been completed, along with a transaction ID number for reference.

 

Are there fees for Goals?

No, there are no fees associated with Goals.   

How do I change or modify a goal?

You can edit a goal at any time. Select the goal you’d like to change from the home screen, then click or tap on Edit Goal to change the Goal name, amount or due date. Select Update Goal to save your changes.

 

Remember, when you are ready to spend the funds set aside in a goal you will need to transfer the funds from the goal back to your main account. See “How do I spend funds from a goal?” above for more information. Note, the goal will not be removed or closed when the balance is $0. You can use the goal again or edit it to use for another goal in the future.

 

Once you have six (6) goals, you will not be able to create another new goal. You can use Edit Goal to rename a previous goal for a new purpose.

Can subaccount users create Goals?

No, subaccount users cannot create Goals.