How Can We Help You?

Yes, you can use your spendwell card with confidence knowing you won’t be held responsible for fraudulent charges. Your transactions are covered by Visa’s Zero Liability Policy. See the appropriate agreement at spendwell.com/legal for more information, including your obligations for reporting fraudulent transactions immediately. If you notice any suspicious charges, please call us immediately at 1-833-609-8472.

Yes. The spendwell Bank Account is a demand deposit account established by Pathward, National Association, Member FDIC. When we receive the funds that you deposit to your spendwell Bank Account, the funds are insured by the Federal Deposit Insurance Corporation (“FDIC”), subject to applicable limitations and restrictions of such insurance. Add Funds transfers will not be FDIC-insured until we receive the funds, even if we make the funds available to you prior to receipt as described in the spendwell® Cash Back Bank Account Deposit Account Agreement and the spendwell® No Monthly Fee Bank Account Deposit Account Agreement.

You can temporarily freeze your card to prevent further transactions, including any automatic or recurring payments made from your spendwell account, while you search for it. Please note: your card will automatically unfreeze after 7 days.

To freeze your card:

1. Log in to your spendwell account & select your main account
2. Click or tap the “Gear” icon & select “Freeze card”
3. Click or tap the button next to “Freeze your card”

If you find your card, log in to your spendwell account and follow the above instructions but now click or tap “Unfreeze my card.”

If you do not find your card or it is damaged, you will need to replace it:

1. Log in to your spendwell account & select your main account
2. Click or tap the “Gear” icon & select “Replace card”
3. Confirm your address and then your replacement card will be mailed to the address we have on file for you. 

If you feel that an unauthorized transfer was made to or from your spendwell® account, or there is an error on your monthly statement or transaction receipt, or you need more information about a transaction listed on your monthly statement or transaction receipt (each circumstance, a "Dispute"), you may contact us 24 hours a day, 7 days a week at 1-833-609-8472.

You may also write to us at:

spendwell Customer Care

P.O. Box 826

Fortson, GA 31808

You must include the following when notifying us of a dispute:

• Your name and spendwell account number.
• Description of the transfer or transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
• The dollar amount and, to the extent possible, date of the suspected error.

If you choose to call Customer Service and tell us of the dispute verbally, we may require that you send us your dispute in writing within 10 business days.